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By MISS CLAUDIA | April 23, 2019 |

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A WordPress Commenter on April 23, 2019 at 12:00 am

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JL & LR

★★★★★

Dundee

In November '22 we suffered a catastrophic house fire. We had only moved into the house 4 weeks prior and were looking forward to Christmas in our new home when our world was turned upside down.

Jack was initially introduced to us through our insurance company. It was clear from our very first conversation that Jack's primary focus was the reinstatement of our home and for our wellbeing; he was a reassuring figure amongst a sea of uncertainty.

Over the following few months our insurance company pulled out of the reinstatement and left us to handle things on our own. Given Jack's knowledge of the job at that point it was an easy decision for us to hire Jack directly as a building consultant and project manager to see out the reinstatement.

Over the months that followed Jack worked tirelessly, often 7 days a week, liaising with various trades, building contractors and services to ensure that the house was built safely and soundly. We were kept informed at every stage of the process and could rest easy in the knowledge that Jack had our interests at heart. Jack's unwavering tenacity coupled with professionalism and expertise meant that potential issues were headed off at the pass and things were done right first time.

One thing that really stood out for us was that Jack never lost sight of the fact that it was our home we were rebuilding; even when other workers on the site saw it simply as a process or job. This extra due care and attention meant that by the time the house was handed back to us the snagging list was small, everything had been finished well and we had gotten our house back even better than before the fire.

Over the 14 months we gained a friend in Jack and we will forever be grateful for his guidance, help and support.

Mr & Mrs S

Lennoxtown

My husband and I appointed Jack on recommendation to project manage our home being rebuilt after an extensive fire. With this being an unprecedented traumatic event for our family, we did not know anything regarding the process, time frame, legalities, people to be involved or where to begin - Jack took care of everything! He was most helpful, communicating with us at every turn in an empathetic and professional manner, which went a long way to relieving our stress. Additionally, Jack liaised with the insurance company and all contractors involved in the reinstatement of our home, acting on our behalf with our best interests at the forefront.

I found Jack to be honest and easy to work with; he always answered the phone/email and explained everything in terms we understood, all the while mindful of how we were feeling. Jack was the most integral part in smoothing a difficult journey for us, and the completion of our new home exceeds all expectations. Excellent all round service.

Mr & Mrs A

Glasgow

Jack oversaw our full house reinstatement after it entirely flooded in Dec 2022's coldsnap.

This was the first time we'd had to manage a full house renovation, going back to brick.

Aside from being a lovely person to deal with (thoughtful, helpful and a person of integrity), Jack made us feel confident we were being listened to, even if we disagreed on any issue, and that he was representing our interests fairly as the middleman between our insurer and the selected contractor.

We would not hesitate to use Jack's services in any future project and would happily recommend him to anyone looking for a very competent professional.

Some Useful Links for You to Get Started

Migration

General

Performance

Security

Email

Our Partners

Join The Community Forum

1 Comments

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